Frequently Asked Questions
What motivated you to create TeaMates®?
We love New Zealand. We appreciate the beautiful landscape, such Milford Sound and Te Mata Peak. We also appreciate the wonderful treats, such as wine, honey and chocolate. However, when it comes to tea, there was always a missing piece. The inspires us to create TeaMates®, allowing us to provide a premium tea range and experience to kiwi tea community.
What is the next step of TeaMates®?
We are thrilled to launched our first two products: Lapsang Souchong and Keemun Hong Cha to New Zealand this year. Next, we will introduce other meticulously curated tea to our product line as well as one or two tea gears.
Why are TeaMates® products are more expensive than the ones we see in the supermarket?
Externally, we could not read much from tea’s dry appearance. Because the grading of tea value always comes from inside. For tea pricing, different grade cost may differ by thousand times. For our product, as we exclusively focus on the high tier tea, which means a high cost for tea supply.
Why does TeaMates® values sustainability?
World does not need us to save, but ourselves. We believe a sustainability future because we wish our next generation will keep happily living in our beautiful earth, so for each box of TeaMates®, we challenge every single details to make it eco-friendly. For example, we choose to use paper sleeve to cover the tea box instead of plastic shrink wrap, and we choose plant-based tea bag instead of a plastic one. We will keep the same fashion in the foreseeable future.
Can I drink tea with sugar and milk?
Premium tea is happy to present itself, and that is why we select single ingredient from single origin for every TeaMates product, so we recommend to try tea without milk and sugar first, but if the preference does not change then they should add as desired.
Are more tea products are coming?
Because New Zealanders have a long history with black tea, we decide to introduce two black teas here first, but come with premium taste after exquisite selection. After that, we plan to have a White tea and Oolong tea in our TeaMates® family.
How do I store the tea?
Tea prefers to stay in a dry and cool place without direct sunshine. To ensure our tea quality, each bag of TeaMates comes with an individual sachet and it could travel with you to your office or international destination with minimum risk posting to its quality.